Back to Primary Care Transformation
Module 3
Redesigning Access and Care
Getting patients in when they need care, acting before they ask, and delivering care management from within the practice.
3 lessons About 12 min
By the end of this module, you will be able to:
- Redesign access so urgent needs have somewhere to go besides the emergency department
- Distinguish proactive planned care from reactive, visit-driven care
- Describe how care management operates inside a primary care practice
- Access Redesign If patients cannot get in, they go elsewhere, usually somewhere expensive. This lesson covers redesigning access as a value strategy. About 4 min
- Proactive and Planned Care The defining habit of advanced primary care is acting before the patient asks. This lesson covers pre-visit planning, registries, and outreach. About 4 min
- Care Management in Primary Care Intensive support for the highest-need patients, delivered from the practice. This lesson covers embedded care management and transitions. About 4 min
Module quiz
Answer all questions to see your score.
1. Why is same-day access a value-based strategy, not just a service improvement?
Under total-cost accountability, an avoidable emergency visit is a direct financial loss, so access is a cost lever.
2. What is pre-visit planning?
It turns every visit into an opportunity to close that patient's outstanding gaps.
3. Why is care management more effective embedded in the practice than run centrally by a payer?
Patients answer the call from their own doctor's office and often ignore one from an unfamiliar plan.